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beautifullygorgeous.co.uk - Customer service

Our commitment

beautifullygorgeous.co.uk are committed to providing an outstanding level of service to our customers. We are confident you will find the answers you need below but in the unlikely event that you are unable to please in the first instance contact us via email.

Delivery

beautifullygorgeous.co.uk will use all reasonable endeavours to despatch your order within 24 - 48 hours. Orders received after 1.00pm will be despatched the next available working day. Orders received either on a Saturday, Sunday or Bank Holiday will be despatched on the next available working day. Should there be a further delay we shall contact you to advise of a delivery date.

For all orders delivered to Mainland England, Wales, Northern Ireland and the Scottish Lowlands the charges are as follows.

  • (UK only) Standard Delivery 1 - 3 days £2.45 + 55p per item.
    The delivery times are not guaranteed and are as quoted by the Royal Mail, but may in some cases take longer.
  • (UK only) Special Delivery Next Day £8.50 + 55p per item (Mon-Fri only excludes Saturday)
  • Europe £4.95 + £1.20 per item
  • Rest of the world £5.95 + £3.50 per item

*Please note all parcels will be delivered via The Royal Mail and shall in some cases require a signature on delivery. We cannot be held responsible for items delayed in the postal system as this is beyond our control.

Large or heavy orders will be despatched via Royal Mail standard parcel service. Please allow 3 - 5 working days for delivery. Larger items may also carry a small surcharge towards postage.

Orders over £25.00 will be shipped free with the (UK only) Royal Mail standard parcel service (3 - 5 working days delivery). Free shipping is not available to customers ordering outside of the UK.

Delivery to BFPO (HM forces overseas), Scottish Highlands and Islands, Isle of Man, Scilly Isles, Channel Islands and the Isle of Wight are the same as that for the UK. However, the delivery times may take slightly longer.

*Please note that the delivery rates and service levels apply to UK orders ONLY. 

*For delivery outside of the UK please be aware that due to restrictions on parcels containing aerosoles we will not be able to send these via airmail. Surface mail will be used which can take considerable longer to arrive.

For further information regarding delivery to your area or country please contact us.

Payment

We accept VISA, VISA Electron, MasterCard, Delta, Maestro, Switch and Solo.

We DO NOT currently accept American Express as a payment method.

 

Billing details

All payments will be made to beautifullygorgeous.co.uk. Your bank statements and credit card invoices will show payments made to beautifullygorgeous.co.uk.

Please note your payment will be taken as soon as you complete the shopping cart process.

Other ways to pay and order

You can call us on 08450 941 569 (10am - 4.00pm) to place orders. However you will need to have registered on the website before we can accept orders over the phone.

Should you wish you may also write to us at beautifullygorgeous.co.uk, 534 Wimborne Road, Winton, Bournemouth, Dorset. BH9 2EX with your order details, enclosing a cheque (made payable to beautifully gorgeous.co.uk), postal order or your credit /debit card details.

Security

We believe that ordering online with beautifullygorgeous.co.uk is completely safe. We are fully confident that no unauthorised person or company can access credit card information entered on our site.

The thawte Trusted Site Seal is a visible, real-time assurance of trust letting you our customer know in an instant that our site is protected by one of the most trusted digital certificate providers on the Web.

During the check-out process you will be able to see that the server address will change from http:// to https:// together with a padlock symbol indicating that any detail given during the check-out process will be fully encrypted. The thawte certificate will also be visible for you to click on should you require authenticity that beautifullygorgeous.co.uk has a valid certificate.

The process of encryption prevents unauthorized individuals from viewing your information as it is securely transmitted over the internet.
We keep no record of your credit card number, so each time you make a purchase you will be required to re-enter this information. This is the most secure method of handling credit card transactions online. 

Out of stock items

Should an item be out of stock at the time of ordering we shall where possible notify you via email or telephone. Unless we hear that you require your order to be refunded we shall despatch the  items when they return to stock usually within 48-72 hours. If you have placed an order and confirmed next day delivery at the checkout we shall refund your delivery payment with the difference between next day delivery and UK 1st class recorded.

If you wish to cancel the item but it has already been dispatched, you will have to return it following our usual returns procedure in order to receive a refund.

Missing item

Should an item be missing from your order please check  your despatch note to make sure it is not marked to follow. If the item is missing please notify us by completing the necessary details on the contact us page.

If you have in error received an incorrect item then please return it to us and we will send out the correct item immediately.

Please return the item with a copy of your despatch note and covering letter to:

beautifullygorgeous.co.uk
Returns Department
534 Wimborne Road,
Winton,
Bournemouth,
Dorset.
BH9 2EX

beautifullygorgeous.co.uk strongly advises customers that all returns are sent via a method of recorded delivery in order to ensure safe receipt. beautifullygorgeous.co.uk cannot be held responsible for any undelivered items. On safe receipt of the returned items beautifullygorgeous.co.uk will refund you the delivery costs.

Cancellation and returns

Faulty goods should be returned within 7 working days from receipt (subject to proof of purchase and notification to beautifullygorgeous.co.uk of your intention to return the goods).

In accordance with the Sale of Goods Act 1979 (as amended) consumers may also return goods which do not conform to the contract.

You have the right to cancel or return your order / purchase within
7 working days from receipt of the original order / purchase without giving a reason, subject to the goods being unused in original packaging and in a re-saleable condition.

If you have notified us of a problem with the goods, we will (at your
option) either make good any shortage or non-delivery, replace or repair any goods that are damaged or defective upon delivery, refund to you the amount paid by you for the goods in question.

You must contact beautifullygorgeous.co.uk to obtain a return number prior to returning any goods by email www.beautifullygorgeous.co.uk/contact.html No goods will be accepted without this.

We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss of damage or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions.

beautifullygorgeous.co.uk may cancel any order without further consultation with the customer upon full refund of monies paid, less any expenses incurred where the order has already been despatched.

You are responsible for goods until they are recieved by beautifullygorgeous.co.uk. It is strongly recommended that you obtain a proof of posting receipt in case your returned products go missing and you need to claim the cost back from the Royal Mail.

You may be charged the full cost of posting the original order to you and any reasonable costs incurred if the order is returned and is not faulty.

Guarantees and Warranties

All guarantees, warranties and assistance from beautifullygorgeous.co.uk are offered in addition to your statutory rights as a consumer.

Complaint handling procedure

The beautifullygorgeous.co.uk endeavors to respond to complaints within 5 working days. We always endeavor to handle complaints fairly and swiftly. Keeping the customer informed about progress. Feedback on how we can improve our service is always welcome. In all cases please do not hesitate to contact us.

Please click here to view our full Terms & Conditions

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Please Contact Us via email for all order enquiries.
Call Us on +44(0)8450 941 569 (10.00am - 4.00pm (GMT)  Monday - Friday)
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